Privacy Policy

Last Updated: December 21, 2025

1. Introduction

Ravenstack Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Ravenstack Pte Ltd.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our "Service") alongside our application, Ravenstack. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to Ravenstack Pte Ltd, that is responsible for your information under this Privacy Policy.
  • Country: where Ravenstack Pte Ltd or the owners/founders of Ravenstack Pte Ltd are based, in this case is Singapore.
  • Customer: refers to the company, organization or person that signs up to use the Ravenstack Service to manage relationships with your consumers or service usage.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Ravenstack Pte Ltd and use the services.
  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel: refers to those individuals who are employed by Ravenstack Pte Ltd or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • Service: refers to the service provided by Ravenstack Pte Ltd as described in the relative terms (if available) and on this platform.
  • Website: Ravenstack Pte Ltd's site, which can be accessed via this URL: revenstack.com

3. Information We Collect

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

  • Name / Username
  • Phone Numbers
  • Email Addresses
  • Mailing Addresses
  • Job Titles
  • Billing Addresses

4. How We Use The Information We Collect

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

5. When do we use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Ravenstack customer, we receive information from a third party that provides automated fraud detection services to Ravenstack. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

6. Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

7. Where and when is information collected from customers and end users?

Ravenstack Pte Ltd will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

8. How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Ravenstack to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

9. How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Ravenstack or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

10. Governing Law

The laws of Singapore, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

11. Your Consent

By using our site, registering an account, or making a purchase, you consent to this Privacy Policy.

12. Contact Us

Don't hesitate to contact us if you have any questions.

- Via Email: contact@ravenstack.com